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Delivery & Returns Info

Delivery

We dispatch all orders received before 12 noon the same working day (excludes weekends), we use a range of carriers depending on the weight and size or the items ordered. Each Carrier we use requires a signature for Delivery, therefore the address that you give you must be at home to sign for delivery.

 

Delivery Charge

When it comes to delivery we try to keep it simple, charging only £4.95 for a same working day dispatch and 3 working day delivery. With only one delivery charge, you can order our products regardless of the size of your items and your order, it will only ever cost £4.95.

 

Delivery Issues

Your goods must be inspected immediately upon delivery, any issue with the order, in the event your order is received damaged or your order does not meet your expectations please contact us within 48 hours. Our customer service team will work with you to correct any delivery issue.

Returns 
In the event you need to return your order to Futura Direct Ltd, please contact our customer service team. 

  • Any item must be returned in its original packaging complete with the original contents. 
  • A copy of your order confirmation or invoice must be included.
  • If the item is faulty Futura Direct Ltd will cover the collection cost and arrange the collection with you.
  • If the item is to be returned due to a 'change of mind' you must arrange the return of the item yourself, However our customer service team can help recommend low cost carrier options.

Order Cancelation

Should you wish to cancel your order at any time, Our customer service team will always try to assist you. Please understand our despatch process is fully automated and quite often your order may have been dispatched within minutes of you placing it. 

If your order has not been despatched from our distribution centre Futura Direct Ltd, will not enforce any surcharge.

If you order has been despatched from our distribution centre a surcharge of up to £25.00 may be deducted from the total refund amount.

 

Refunds

All refunds are processed once recite the returned good arrive back to our distribution centre and are checked. Please note a refund can take upto 10 days to arrive back to your account or credit card, this depends on the processing time of your bank.

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