Skip to content

Delivery Policy

Delivery Policy

Dispatch Times

We aim to dispatch all orders placed before 3:00pm (Monday–Friday) on the same working day.

Orders placed:

  • After 3:00pm on Friday

  • On Saturday or Sunday

Will be dispatched on the next working day (Monday).

All orders are subject to stock availability, security checks, and peak period demand.

Delivery Options & Charges

We offer the following delivery services:

  • Standard Delivery (3 Working Days): FREE

  • Next Working Day Delivery: £4.95

Please note:

  • Next day delivery applies to working days only (Monday–Friday)

  • Orders placed on Friday will not be delivered on Saturday

  • We do not offer a Saturday delivery service

Delivery timeframes are estimates and not guaranteed.

Delivery Locations & Surcharges

We deliver across the UK; however, additional charges may apply for certain locations including:

  • Scottish Highlands

  • UK Islands

  • Northern Ireland

Where applicable, these charges will be communicated prior to dispatch.

Carriers & Delivery Requirements

We use a range of trusted carriers depending on the size, weight, and value of your order.

  • A signature may be required upon delivery

  • You are responsible for ensuring the delivery address and contact details (including email and phone number) are accurate and complete

Incorrect Address Disclaimer:
If an incorrect or incomplete delivery address is provided, Futura Direct Ltd will not be responsible for any loss, delay, or misdelivery. Any additional costs incurred may be charged to the customer.

Safe Place & Delivery Instructions

If you provide instructions for delivery (including leaving the parcel in a safe place or with a neighbour), you agree that:

  • The parcel will be considered successfully delivered once completed in accordance with your instructions

  • Responsibility for the goods passes to you at that point

Futura Direct Ltd will not be liable for loss, theft, or damage once delivery has been completed under these instructions.

Delivery Completion & Risk

Under UK law, goods remain our responsibility until delivered to you.

However, where you provide specific delivery instructions (including safe place or third-party acceptance), responsibility transfers once delivery has been completed in line with those instructions.

Split Deliveries

Where your order contains multiple items, these may be shipped separately.
You may therefore receive your order in multiple deliveries.

Delivery Inspection & Issues

Under the Consumer Rights Act 2015, goods must be delivered in satisfactory condition.

You must inspect your goods upon delivery.

If there is an issue with your order (including damage, missing items, or incorrect goods), you must notify us within 48 hours of delivery.

To report an issue, please contact:

You must provide:

  • Photos of the item

  • Photos of the packaging

  • Your order number

Failure to report issues within this timeframe or provide sufficient evidence may result in the claim being declined.

Lost or Delayed Deliveries

If your order has not arrived, we will investigate with the courier.

  • Investigations may take up to 5 working days

  • During this time, we will work with the courier to locate your parcel

Refunds or replacements will not be issued until the investigation has been completed and the parcel has been confirmed as lost.

Failed Deliveries

If delivery is unsuccessful due to:

  • Incorrect address provided

  • Failure to accept delivery

  • Failure to collect from depot

  • Inability to contact the customer

We reserve the right to:

  • Deduct any additional delivery and return costs from your refund

  • Charge for re-delivery

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

Due to our automated dispatch system, orders are often processed quickly and may be dispatched shortly after being placed.

  • If your order has not been dispatched, it can be cancelled free of charge

  • If your order has already been dispatched, a deduction of up to £25.00 may be applied to cover shipping and handling costs

This does not affect your statutory right to cancel under the Consumer Contracts Regulations 2013.

Refunds

Refunds are processed once returned goods have been received and inspected at our distribution centre.

  • Refunds are issued to the original payment method only

  • Please allow up to 10 working days for funds to appear in your account (depending on your bank)

We may withhold refunds until goods are received and verified.

Chargeback & Dispute Protection

We reserve the right to provide:

  • Proof of delivery

  • Courier tracking information

  • Delivery confirmation (including GPS and photographic evidence where available)

This information may be used to dispute chargebacks or payment disputes.

Peak Periods

During busy periods (including but not limited to Black Friday, Christmas, and promotional events), dispatch and delivery times may be extended.

We will always aim to dispatch orders as quickly as possible.

General Delivery Information

  • Delivery timeframes are estimates and may be affected by external factors such as courier delays, weather, or peak demand

  • We will always assist in resolving delivery issues where possible

Statutory Rights

Nothing in this policy affects your statutory rights under:

  • The Consumer Rights Act 2015

  • The Consumer Contracts Regulations 2013

These rights cannot be excluded or limited.

Compare products

{"one"=>"Select 2 or 3 items to compare", "other"=>"{{ count }} of 3 items selected"}

Select first item to compare

Select second item to compare

Select third item to compare

Compare